Refund policy

1. Eligibility for Returns

  • We accept returns only for unopened, sealed products purchased directly from our official website.
  • For health and safety reasons, if the external safety wrapper/seal is broken or removed, the product is not eligible for return.

2. Return Window

  • Return requests must be submitted within 30 days of delivery (or, if delivery confirmation isn’t available, within 30 days of purchase). Requests submitted after this period are not eligible for a return or refund..

3. Return Process

  • To request a return, please use our self-serve returns portal:
    1. Log into your customer account using the email address used at checkout (you’ll receive a one-time verification code by email).
    2. Select the order and click Request return.
    3. Choose the item(s) you want to return and provide the reason.
  • If you have any trouble accessing your account or submitting a request, contact us at info@dkiru.com and include your order number and the reason for return.

4. Return Authorization & Shipping 

  • Once your return request is reviewed and approved, you will receive a return authorization and instructions
  • Unless the return is due to an error on our part (wrong item, defective, or damaged on arrival), you are responsible for:
    1. Purchasing your own return shipping label, and
    2. Paying all return shipping costs.
  • Important shipping notes:
    1. Use a trackable shipping service (recommended).
    2. Package the item securely to prevent damage in transit.
    3. Include the order number (and return authorization info, if provided) inside the package.
    4. Returns sent without approval/authorization may be delayed or refused.

5. Refunds

  • After we receive and inspect your returned product to confirm it is unopened and in its original condition, a refund will be issued to the original payment method.
  • Please allow up to 20 business days for the refund to appear on your account after we receive the item.
  • Original shipping charges (if any) are non-refundable unless the return is due to our error or a product issue.

6. Damaged or Defective Products

  • If your product arrives damaged or defective, please contact us immediately at info@dkiru.com and include:
    1. Your order number
    2. A description of the issue
    3. Photos of the item and packaging (if available)
  • If approved, we will replace or refund your purchase at no additional cost to you

7. Need Help?

  • If you have any questions or concerns about this policy or your order, please reach out to us at info@dkiru.com. Our team is here to help ensure you have a positive experience with our supplements.

This Return & Refund Policy is subject to change without notice.